Privacy Policy
Privacy Policy – ITB Tour
Effective Date: May 1, 2026
Last Updated: May 1, 2026
Welcome to ITB Tour. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or book tours with us.
1. Introduction
ITB Tour (referred to as “we”, “us”, “our”, or “Company”) is a tour and travel agency based in Bali, Indonesia. We provide tour packages, transportation services, accommodation bookings, snorkeling trips, and related travel services.
This Privacy Policy applies to all visitors, users, and customers of our website (https://itbtour.com) and our services. By using our website or booking a tour, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect several types of information to provide and improve our services.
2.1 Personal Information You Provide to Us
When you use our website or book a tour, we may collect:
| Category | Examples |
|---|---|
| Contact Information | Full name, email address, phone number (including WhatsApp), mailing address |
| Travel Information | Passport number, nationality, travel dates, number of travelers, special requests |
| Payment Information | Bank transfer details, credit card information (processed securely via payment gateway) |
| Account Information | Username, password (if you create an account) |
| Communication | Messages you send to us via email, contact form, or WhatsApp |
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
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Usage Data: Pages visited, time spent on pages, clicks, and browsing behavior
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Device Information: IP address, browser type, operating system, device type
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Location Information: Approximate location based on IP address
2.3 Information from Third Parties
We may receive information about you from:
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Social media platforms (if you interact with our social media accounts)
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Payment processors (to confirm payment status)
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Travel partners (for booking confirmations)
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Description |
|---|---|
| Booking & Reservations | Process your tour bookings, confirm reservations, and send booking confirmations |
| Customer Support | Respond to your inquiries, provide travel assistance, and resolve issues |
| Payment Processing | Process payments and deposits for tours and services |
| Communication | Send booking updates, travel tips, and respond to your messages |
| Service Improvement | Analyze website usage to improve user experience and tour offerings |
| Marketing (Opt-in) | Send newsletters, special offers, and promotions (you can unsubscribe anytime) |
| Legal Compliance | Comply with applicable laws and regulations in Indonesia |
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | To fulfill your booking request or provide services you requested |
| Legitimate Interests | To improve our services, prevent fraud, and ensure security |
| Consent | For marketing communications (you can withdraw consent anytime) |
| Legal Obligation | To comply with Indonesian laws and regulations |
5. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with:
5.1 Service Providers & Travel Partners
| Recipient | Purpose |
|---|---|
| Hotels & Accommodations | To complete your booking |
| Transportation Providers | For fastboat, flight, or vehicle arrangements |
| Tour Operators & Guides | To facilitate your tour experience |
| Payment Processors | To process payments securely |
5.2 Legal and Safety Disclosures
We may disclose your information if required by law, court order, or governmental regulation, or if necessary to:
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Protect our rights and property
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Prevent fraud or security issues
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Protect the personal safety of users or the public
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before any such transfer.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your home country, including Indonesia. Data protection laws may differ from those in your country. By using our services, you consent to this transfer.
We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
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Secure servers with firewall protection
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SSL encryption for data transmission
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Limited access to personal information by authorized personnel only
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:
| Type of Data | Retention Period |
|---|---|
| Booking Information | 5 years (for legal and accounting purposes) |
| Customer Support Records | 2 years |
| Marketing Data | Until you unsubscribe |
| Usage Data | 12 months |
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your personal information (subject to legal obligations) |
| Restriction | Request restriction of processing in certain circumstances |
| Portability | Request transfer of your data to another organization |
| Objection | Object to processing based on legitimate interests |
| Withdraw Consent | Withdraw consent for marketing communications at any time |
To exercise any of these rights, please contact us using the information in Section 13.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
10.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for website functionality (e.g., shopping cart) |
| Preference Cookies | Remember your preferences and settings |
| Analytics Cookies | Help us understand how visitors use our website (e.g., Google Analytics) |
10.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect certain website features.
10.3 Third-Party Analytics
We use Google Analytics to analyze website traffic. Google may collect your IP address and browsing data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
ITB Tour
Address: Jl. Nakula No.57, Legian, Kuta, Badung Regency, Bali 80361, Indonesia
Email: trip@itbtour.com
Phone: +62 813-3891-1123
WhatsApp: +62 813-3891-1123
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
We encourage you to review this Privacy Policy periodically for any changes.
15. Applicable Law
This Privacy Policy is governed by the laws of the Republic of Indonesia. Any disputes arising under this Privacy Policy shall be resolved in the courts of Denpasar, Bali, Indonesia.
By using our website or booking a tour with ITB Tour, you acknowledge that you have read, understood, and agree to this Privacy Policy.
